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Meliá Hotels International receives AENOR certification for its Criminal Compliance Management System


Meliá Hotels International, managing company of Palma Congress Center, has achieved AENOR Criminal Compliance certification under the UNE 19601 Standard, becoming the first in the travel industry to achieve this recognition.

The awarding of the Certificate took place at Meliá Palma Bay (the Congress Center’s hotel), with the participation of Gabriel Escarrer, Vicechairman & CEO of the hotel company; Iago Negueruela, Balearic Minister for Tourism; and Soledad Seisdedos, Director of AENOR in the Balearic Islands.

After an extensive audit, Meliá has become one of the first companies included in the Ibex 35 stock market index to earn AENOR certification for criminal compliance, being a best practice in management systems to prevent crime, reduce the risk of crime and promote an ethical business culture and compliance with the law.

During the event, Soledad Seisdedos said that “AENOR has granted Meliá this certification after carrying out a rigorous audit, in which all the corporate areas of the company have participated, demonstrating the will to strengthen a culture of compliance based on values such as integrity, responsibility and transparency”.

According to Gabriel Escarrer, "in the current business environment full of volatility and endless change, it is essential that we maintain the trust of our stakeholders. That is why we have put so much effort into updating our Code of Ethics, our corporate policies and our risk map, at the same time promoting training and sharing best practices to bring about constant improvement. For that reason, we greatly appreciate the role of AENOR in certifying the level of excellence we have achieved."

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